ABL - Field Services N1

Description

Summary: Service Desk Analyst provides IT support to customers, analyzing and resolving common enquiries and cooperating with IT specialists for complex issues. Highlights: 1. Provides IT support to customers 2. Analyzes and resolves common IT enquiries 3. Cooperates with IT specialist team for complex issues **Job Description** ------------------- Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high\-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. **Job Description \- Grade Specific** ------------------------------------- Provides the IT support to customers regarding technical issues related to everyday usage of a computerService Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team todeal with more complex issues.​