Technical Support - MacStore Aguascalientes

Description

Job Summary: We are seeking a Technical Support Specialist for MacStore Altaria to provide customer service and first- and second-level technical support to Apple users, with a focus on meeting performance metrics. Key Highlights: 1. First- and second-level technical support for Apple users 2. Personalized customer service and service follow-up 3. Opportunity for professional growth and continuous training MacStore. We are a leading distributor of Apple products and services (APR: Apple Premium Reseller), with over 30 years in the market and 90 branches across Mexico. MacStore Altaria The position is for a Technical Support Specialist, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 Statutory and above-statutory benefits: 100% IMSS contributions. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus (increases based on seniority). 12 vacation days. Vacation premium. Profit-sharing up to 3 months. Life insurance and funeral expense assistance. Uniforms. Professional growth. Continuous training. Additional Benefits after 3 Months (Permanent Position): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday rest days). -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, ags