Technical Service Engineer

Description

Summary: The Technical Service Engineer provides remote and on-site technical service, supports sales with quotes, manages the warranty process, and delivers technical trainings. Highlights: 1. Opportunity to resolve technical issues and support sales teams 2. Engage in both remote and in-person technical support and training 3. Contribute to customer satisfaction and product functionality ### **Description** * The Technical Service Engineer is responsible for answering and resolving phone calls, emails requests on technical issues related to Franklin Electric \& WDM products, with the goal of offering timely and accurate remote and on\-site technical service, also support the sales team with quotes for Franklin Electric products, by making a correct selection and calculation of the equipment to be quoted in a timely manner. Support the overall warranty process from the RMA generation, the resolution and the replacement delivery. Provide remote and in\-person technical trainings to distributors and their clients. ### **Key Responsibilities** * Understand the customer's situation so that their experience with the product and the brand is positive. * Execution of quotes for all product families that FE offers * Support with physical tests of FE product to ensure its correct functioning. Development of commercial and technical presentations * Remote technical support to clients from the sales team * Technical follow\-up to troubleshooting and problem resolution * Extraordinary field visit to solve problems on site. * Generate No\-warranty reports for products claim on warranty process. * Deliver a technical weekly activities report * Support on calls with clients and end users for specific product questions. * Support in review of new product that may present failures in the field and documentation of information. ### **Skills, Knowledge and Expertise** **Scholarship:** Bachelor’s degree in Industrial, Mechanical, Electrical, Administrator or Mechatronic Engineering **Experience:** 1 to 2 years in this field. But not necessary. Strong understanding of electric motors and controls such as starters (DOL, reduced voltage) and variable frequency drives. **Languages:** English, 80 % Spoken \& Written. **Initial formation:** Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint### **About Franklin Electric** Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications. More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward\-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility. At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head\-on, Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys \& Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.