Summary: The Customer Service Supervisor leads a team to maintain client communication, exceed expectations in delivery and quality, and ensure service excellence. Highlights: 1. Lead and coordinate a customer service team. 2. Ensure compliance with automotive quality standards. 3. Grow with purpose and make a visible impact. Frontera, Coahuila, Mexico JOB ID: J000695243 Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products. As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity. What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible. The Customer Service Supervisor is the responsible to the PCL Manager for maintaining client communication and exceeding client expectations in delivery, quality of communication, and service.**YOUR ROLE** * Supervise and coordinate the customer service team. * Follow up on purchase orders (releases, forecasts, EDI). * Ensure on\-time delivery compliance. * Manage issues such as shortages, delays, and customer claims. * Maintain direct communication with customers (Stellantis). * Coordinate with production, planning, and logistics teams. * Analyze demand versus capacity. * Lead customer meetings (daily/weekly calls). * Manage and monitor area KPIs. * Ensure compliance with automotive quality standards (e.g., IATF 16949**)** **YOUR BACKGROUNG** * Bachelor's degree in Logistics, or related field * \+5 years of experience that customer service, production control * English level advanced * Knowledge in SAP * Experience with OEM and TIER I \- TIER II Suppliers **WHY JOIN US?** * **Grow with purpose**. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time. * **Do work that shows up in the real world**. What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting. * **Succeed with the right support**. We provide the tools, resources, and environment needed to perform at a high level and sustain that success. **YOUR BENEFITS AT VERSIGENT:** * Compensation package, including major medical and life insurance * Flexible retirement plan. * Learning, growth, and professional development in a globally recognized international environment. * Access to training, coaching, and internal and external certifications Scholarships. * Recognition of innovation and excellence. * Opportunities to give back to the community. * Meaningful work that makes a difference in the world. * Recognition of innovation and excellence. * Tuition reimbursement. **APPLY TODAY!** If you are looking for a role where you can grow, contribute, and see the direct impact of your work, we encourage you to apply and be part of what Versigent is building next. Privacy Notice \- Active Candidates: https://www.aptiv.com/privacy\-notice\-active\-candidates Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law. Versigent spun out of Aptiv on April 1, 2026\. As part of ongoing spin‑off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent. \#LI\-JV1 Privacy Notice \- Active Candidates: https://www.versigent.com/privacy\-statement Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.