JUNIOR OPERATIONS MANAGER

Description

Ensure the correct execution of operations across all branches through constant supervision, leadership development, results analysis, and continuous improvement, guaranteeing a high-quality experience for customers and colleagues. Key Responsibilities Operational Supervision * Conduct regular visits to assigned branches. * Verify operational standards, service quality, cleanliness, and brand image. * Identify areas for improvement and implement action plans. * Ensure compliance with internal processes and policies. Leadership and Development * Monitor the performance of branch managers. * Train and develop operational leaders. * Identify training needs. * Provide operational mentoring and coaching. Results and KPIs * Monitor: * Sales * Average transaction value * Costs * Shrinkage * Turnover * Productivity * Service quality * Generate reports and improvement strategies. Culture and Service * Promote company culture. * Ensure positive customer service and experience. * Resolve critical operational incidents. * Maintain healthy and productive work environments. Ideal Profile * Strong operational leadership skills. * High organizational ability. * Excellent communication skills. * Sense of urgency. * Results-oriented mindset. * Ability to solve problems quickly. * Experience in fast-paced restaurant environments. Key Indicators * Achievement of sales targets * Operational audits * Staff turnover rate * Customer satisfaction * Costs and shrinkage * Branch evaluations * Manager retention and performance Salary: $1\.00 \- $2\.00 per month Benefits: * Transportation assistance or service * Employee discount * Special discounts and preferential pricing * Complimentary uniforms Workplace: On-site employment