Hostess

Description

Position Summary: The Host/ess role welcomes diners, manages reservations and table assignments, and assists guests in the hotel’s restaurants. Key Responsibilities: 1. Table assignment and capacity control. 2. General assistance to guests and customers. 3. Restaurant supervision and reporting updates to the Manager. **About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda\-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco. Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City. Join our diverse and talented team at Four Seasons Hotel Ciudad de México, Built around an idyllic garden bathed in light that reflects the brilliance of Mexican colors, highlighting every space to inspire a journey of discovery—interacting with nature while pausing the noise—with a privileged location on elegant Paseo de la Reforma and steps away from Bosque Chapultepec and the Museum of Modern Art. Spacious and comfortable suites, our ever-present five\-star service, and innovative culinary offerings that will delight everyone. All this makes any stay at the newly renovated Four Seasons in Mexico City a truly unforgettable experience. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Learn more about Four Seasons Hotel Ciudad de México: Hotel website: https://www.fourseasons.com/es/mexico/ Instagram: \# fsmexico The Host/ess Role Our Host/ess team members welcome our diners at each of the hotel’s restaurants. They manage and record reservations received by phone, email, and in person, and coordinate table assignments according to daily reservations. They also assist diners with any requests during their restaurant visit. Job Responsibilities * Assign tables based on restaurant availability. * Monitor diner capacity according to reservations and walk\-ins. * Provide general assistance to guests and customers in the restaurant. * Oversee overall restaurant operations and report shift updates to the Restaurant Manager. **Education** * Bachelor’s degree in Gastronomy, Tourism, or related field. **Experience:** * One (1\) to three (3\) years of experience in this role. * One (1\) to three (3\) years of experience in a luxury hospitality environment (not mandatory, but considered a plus). **Skills** * **Proficiency in reading, speaking, and writing advanced Spanish and English.** * Understanding and familiarity with the hotel’s quality standards and service standards. * Highest level of integrity and transparency. * Applying an ethical approach to resolving situations. * Strong interpersonal and relationship\-building skills. * Reasonable problem\-solving, decision\-making, and conflict\-resolution skills. Benefits: * **Uniforms:** Complimentary laundry service for employee uniforms. * **Travel:** Complimentary room nights at Four Seasons Hotels \& Resorts, along with discounted meals and other services at each location. * **Training and Development:** Internal training workshops for line staff and management. * **Meals:** Complimentary buffet\-style meals. * **Recognition:** Employee Service Awards, as well as Quarterly and Annual Employee Awards. And many more property\- and location\-specific benefits. About Four Seasons Hotels \& Resorts: Four Seasons Hotels and Resorts opened its first hotel in 1961, and its story is one of continuous innovation, remarkable expansion, and unwavering dedication to the highest standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining warmth and efficiency with the finest international hotel traditions. Four Seasons Hotels and Resorts has been ranked EVERY YEAR since 1998 on FORTUNE magazine’s "100 Best Companies to Work For" list and has been named a "Legend of the Great Place to Work", an honor currently held by only 12 companies worldwide. Service Culture Operating hotels, resorts, and residential properties in major urban centers and sought\-after destinations across more than 47 countries—with additional projects in planning or development—Four Seasons consistently ranks among the world’s finest hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset—and the key to our success—is our people. Learn more by visiting us at: Corporate website: www.fourseasons.com/ Careers: https://www.fourseasons.com/careers/ We look forward to receiving your application!