Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization and ensuring a high-quality sales and service experience. Key Highlights: 1. Advise customers and identify service needs 2. Establish a friendly relationship and ensure service level 3. Ensure the best service and sales experience **Header \- External** ------------------------- VP: VPGM Region South Peninsula Entity: Puebla Location Type: Tda Puebla El Triangulo **BTP Position Objective** ------------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for problem resolution. Implement quality standards established by Management and ensure the best service and sales experience. Accurately and completely channel customer visits into the company’s systems to enhance satisfaction. Execute specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Preferred Education: Incomplete Degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as the candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Required Licenses/Certifications** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.