Bilingual Agent

Description

Job Summary: We are seeking a Bilingual Telephone Agent to provide customer service and manage Major Medical Expense Insurance policies during night shifts. Key Highlights: 1. Bilingual assistance to policyholders and explanation of coverage. 2. Management of refunds, invoice clarifications, and insurance-related information. 3. Promotion of equal opportunities and non-discrimination. **Contact center seeks Bilingual Agent in Benito Juárez, Mexico City** -------------------------------------------------------------------------- **JOIN OUR TEAM!** WE REQUIRE: **\*Bilingual telephone agents for customer service \*** **\*Responsibilities:\*** * Providing customer service in English to policyholders. * Explaining policy coverage to beneficiaries and their families. * Preparing pass letters. * Managing refunds. * Clarifying invoices. * Providing information on insured amounts. * Handling telephone inquiries and email follow-ups. **\*Requirements:\*** * Minimum 1 year of experience in Major Medical Expense Insurance support via bilingual call centers. * Conversational English proficiency at B2 or C1 level. * Partial university degree or high school diploma. * Solid knowledge of insurance industry terminology and processes. * Experience using CRM systems or insurance digital platforms. **\*Night Shift Schedule:\*** * 11:00 PM to 7:00 AM, Monday through Sunday. * One day off on weekends. **\*We Offer:\*** * Monthly gross base salary: $12,000\. * Monthly bonus: $1,400 * Transportation allowance: $1,000 * Statutory benefits. **\*Work Location:\***Benito Juárez (Near MB Parque Hundido) WhatsApp Contact 55\. 29\. 69\. 85\. 94\. **At Eficasia, we promote talent acquisition processes grounded in equal opportunity, without distinctions or exclusions based on ethnic or national origin, gender, age, disability, social status, health conditions, religion, immigration status, opinions, sexual preferences, marital status, or any other factor that undermines human dignity. Under no circumstances are medical certificates confirming non-pregnancy or HIV-negative status requested as prerequisites for hiring, continued employment, or promotion.** **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Service **Industry:** Call Centers / Telemarketing *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a07ba153700004b0086083c\&source\=indeed*