Summary: We are seeking a talented IT Support Associate to diagnose and troubleshoot IT issues, manage requests, provide solutions, and contribute to process improvement for Cummins Motores. Highlights: 1. Diagnose and troubleshoot hardware, software, and infrastructure problems 2. Manage requests and incidents through ticket management systems 3. Provide effective solutions and analyze data for improvement We are looking for a talented **IT SUPPORT ASSOCIATE** to join our team specializing in **IT** for our **CUMMINS MOTORES** in **San Luis Potosí, SLP, México** . In this role, you will make an impact in the following ways: * Diagnose and troubleshoot hardware, software, and infrastructure problems. * Manage requests and incidents through ticket management systems, documenting actions taken. * Provide effective solutions and analyze data to identify recurring trends or areas for improvement. * Implement corrective actions based on root\-cause analysis. * Create, update and manage operational standards and process documentation. * Provide support according to established processes and ensure compliance. * Train less experienced staff in IT tools and procedures. * Oversee and support contracted resources. * Collaborate with internal teams and external suppliers to ensure effective solutions. * Identify opportunities for improvement and propose changes to optimize services and processes. * Manage the relationship with external suppliers, providing follow\-up and ensuring compliance with standards. * Extend the workday according to the needs of the business. * Assist in other assigned IT\-related responsibilities. * Perform IT production support for assigned areas according to documented processes. * Manage documentation and process standards. To be successful in this role, you will need the following: * Strong knowledge in database and SQL management. * Understanding and experience with root\-cause analysis methodologies. * Familiarity with innovative technologies applied to the business. **Qualifications** **Experience** At least 6 months of experience related to IT support areas or root cause analysis. **Main Areas of Interaction:** Quality, Operations, Manufacturing, Engineering. ***Additional Requirements: Extension of the workday due to the need for the business.*** **Responsibilities** **Skills** * Values differences. * Action\-oriented * Stakeholder balance sheet * Troubleshooting (Cause \- Root Analysis) * Effective communication. * Proactivity * Teamwork. * Negotiation * Flexibility * Adaptability. **Education** Completed Minimum Preparatory, Technical Career. **Job** Systems/Information Technology **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Office **ReqID** 2427390 **Relocation Package** Yes **100% On\-Site** Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On\-site.