Help Desk Executive

Description

Position Summary: We are seeking a committed, customer-oriented Help Desk Executive to provide first-level technical support, ticket management, and issue escalation. Key Highlights: 1. Provide first-level technical support to users 2. Ability to effectively resolve issues 3. Participate in the continuous improvement of technical support processes *Important telematics company is looking for you! We are a leading Mexican company providing Vehicle Tracking and Location Services, with service coverage across the entire Mexican Republic.* At **Encontrack**, we are seeking a **Help Desk Executive** A committed, customer-oriented professional to join our team. The ideal candidate will serve as the first point of contact for users requiring technical assistance and will deliver high-quality support to effectively and efficiently resolve issues. **Responsibilities:** * Provide first-level technical support to internal and external users via phone, email, and chat. * Log and manage support tickets using our incident management system. * Escalate complex issues to second- and third-level support teams when necessary. * Maintain clear and effective communication with users throughout the Installation process. * Document solutions and create user guides for recurring issues. * Participate in the continuous improvement of technical support processes. **Requirements:** * High school diploma * Prior experience in a technical support or customer service role. * Excellent verbal and written communication skills. * Ability to work in a fast-paced environment and handle multiple tasks simultaneously. * Customer orientation and problem-solving skills. **Benefits:** * $9600 monthly gross salary * Bonus for achieving objectives * Statutory benefits * SGMM * 30 days’ year-end bonus (aguinaldo) * Paid personal days * 50% cafeteria subsidy **Available Shifts** If interested, apply via WhatsApp 56\-50\- 96\- 94\- 15 and join an outstanding team! *Encontrack’s selection process does not discriminate on any grounds: gender, race, age, religious creed, political affiliation, social or physical condition, or sexual orientation.* Job Type: Full-time Salary: Starting from $9,600\.00 per month Benefits: * Employee discount * Major medical expense insurance * Discounted cafeteria service Workplace: On-site employment