Systems Assistant

Description

Job Summary: We are seeking a professional for field technical support, focused on incident resolution, telecommunications management, and hardware/software support. Key Highlights: 1. Field technical support experience (1–2 years) 2. Knowledge of software, hardware, structured cabling, and telecommunications 3. On-site incident response and service order handling Requirements: * Bachelor's degree in Computer Systems Engineering, Telecommunications, or Technical Degree in Computer Systems, or related field. * Age: 22 years or older * Gender: Not specified * Experience: Minimum 1\-2 years of field technical support experience * Availability and flexibility in work schedule Knowledge in: * Software: Windows, Linux, commercial software suites, development knowledge; Hardware: servers, printers. * Structured cabling * Telecommunications: Routers, switches, structured cabling, network switches, wireless. IP telephony, voice and data knowledge Main Responsibilities: * On-site incident response and resolution, and service order handling. * Assignment of tasks related to telecommunications, hardware, and software. * Generation of deliverables and service evidence. * Control and management of local spare parts inventory. * Management of third-party warranty claims. * Preparation of technical reports. * Basic-level configuration of routers and switches Work Schedule: Monday to Friday, 9 AM to 6 PM; Saturday, 9 AM to 1 PM Work Location: CARRETERA COLOTLAN \# 2800 Employment Type: Full-time Salary: $10,000\.00 \- $11,400\.00 per month Work Mode: On-site employment