Collection Supervisor

Description

Job Summary: Supervise overdue accounts and coordinate the recovery team to ensure customer recovery and achievement of the monthly budget, while keeping staff up to date. Key Responsibilities: 1. Overseeing overdue accounts and coordinating recovery agents 2. Managing task assignments and providing team feedback 3. Providing continuous training to supervised staff MEGA is a Mexican company offering cable TV, internet, landline, and mobile phone services JOIN US AS A RECOVERY TEAM SUPERVISOR Mission Supervise overdue accounts and coordinate the recovery team to ensure customer recovery through comprehensive on-site visits, with the goal of achieving the monthly budget. - Review the daily cut-off calendar to identify which subscriber types should be loaded into Dimmes to ensure timely service delivery. - Review rejected folios to reassign corresponding cases to recovery agents and recover them. - Assign work via the recovery agent assignment platform and verify that assignments have been correctly loaded. - Provide feedback to your team to validate and follow up on corrective actions aimed at achieving objectives, thereby facilitating agreements and commitments. - Receive, download, and deliver equipment to the warehouse using the control module to ensure proper equipment administration. - Conduct training sessions for supervised staff to keep them updated on current promotions or any changes that arise. Work schedule: Monday to Saturday Weekly pay Base salary + commissions Superior benefits Service discounts *MOTORCYCLE OPERATION IS MANDATORY*. -Requirements- Minimum education: Upper secondary education – General High School Diploma 1 year of experience Age: 24 to 60 years old Knowledge: Accounts receivable, Collections, Collection management, Motorcycle operation, Supervision Driver's license: Class C Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, captain, collections, payment, collection