Collection Supervisor

Description

Job Summary: Supervise overdue accounts and coordinate the collector team to achieve the monthly budget through timely service and feedback. Key Responsibilities: 1. Leads and coordinates a team of collectors to achieve collection targets. 2. Manages overdue accounts and ensures timely customer service. 3. Conducts training and follow-up for staff development. MEGA is a Mexican company providing cable TV, internet, landline, and mobile phone services. JOIN US AS A COLLECTOR SUPERVISOR Mission Supervise overdue accounts by coordinating the collector team to ensure customer reconnection through comprehensive field visits, thereby achieving the monthly budget. - Review the daily disconnection schedule to identify which subscriber types should be loaded into Dimmes to ensure timely service. - Review rejected folios to reassign corresponding cases to collectors and recover them. - Assign work via the collector assignment platform and verify correct loading. - Provide feedback to the team to validate and track corrective actions toward achieving objectives that help establish agreements and commitments. - Receive, download, and deliver equipment to the warehouse using the control module to ensure proper equipment management. - Conduct training for subordinates to keep them updated on current promotions or any changes. Work schedule: Monday to Saturday Weekly payment Base salary + commissions Superior benefits Service discounts *MOTORCYCLE OPERATION IS MANDATORY*. -Requirements- Minimum education: High school diploma (Bachillerato General) 1 year of experience Age: 24–60 years Knowledge: Accounts receivable, collections, collection management, motorcycle operation, supervision Driver’s license: Class C Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, captain, collections, payment, collection