Night Auditor - Opera System Knowledge

Description

Job Summary: Key Properties is seeking a Night Auditor responsible for reviewing, reconciling, organizing, and reporting on the hotel’s front office operations. Key Highlights: 1. Minimum 6 months of experience in hotel night audit. 2. Proficiency in Opera system and relevant technical knowledge. 3. Desirable skills in customer service and conflict resolution. Key Properties, operator of Wyndham Garden and Fairfield Inn Cancun Downtown hotels, is seeking a professional to fill the **Night Auditor** position, responsible for reviewing, reconciling, organizing, and reporting on all front office operations conducted during its operating hours. **Key Responsibilities** * Receive pending reports and incident logs from the previous shift. * Generate and analyze the room revenue report (bedsheet report). * Follow up on guest complaints and special requests, issuing corresponding reports. * Validate registration cards in PIT versus the Opera system. * Verify and reconcile bank transactions. * Track pending items in the logbook and record new ones. * Generate statistical reports such as occupancy rate, average daily rate (ADR), rooms occupied, etc. * Review cash drops and front desk agents’ income reports. * Ensure all reports are balanced before audit closure. * Prepare a comparative report against competing hotels and submit it to General Management. * Complete the shift checklist. * Analyze and issue night reports. * Provide support to the front desk team as required. * Assist in extraordinary activities. * Maintain communication with Security for facility supervision and anomaly reporting. **Requirements** * **Education:** Technical diploma or Bachelor’s degree. * **Experience:** Minimum 6 months in hotel night audit. * **Language:** Intermediate-to-advanced English (minimum 80%). **Technical Knowledge:** * Proficiency in Opera system. * Cash handling and point-of-sale (POS) terminal operation. * Microsoft Office suite. * Basic knowledge of regulations and compliance standards. **Desirable Skills** * Customer service orientation. * Attention to detail. * Organizational skills. * Conflict resolution ability. * Proactive and professional attitude. Employment Type: Full-time Salary: $14,000.00 - $18,000.00 per month Benefits: * Discounts and preferential pricing * Paternity leave exceeding statutory requirements * Company parking * Employee referral program * Staff cafeteria service * Complimentary uniforms * Grocery vouchers Work Location: On-site employment