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Job Summary: This role assists and supports all passengers, providing service for check-in, boarding, and deplaning in a dynamic aviation environment. Key Highlights: 1. Comprehensive assistance and support to passengers in the aviation sector. 2. Be part of a global team guided by values of care and teamwork. 3. Opportunity for continuous development and training. Summary: Are you ready to take flight in a fast-paced, dynamic aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people set us apart from the competition. At Swissport, our core values—Demonstrate You Care, Do the Right Thing, and Win as a Team—guide everything we do. We are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Assist and support all passengers, providing service for their check-in, boarding, and deplaning. **Your Responsibilities:** Assistance and Appearance* Report punctually to assigned duties. * Request assignments from supervisor. * Coordinate and assist in transporting equipment and documentation. Flight Documentation and Information Review* Verify boarding gate assignments, first-class vouchers, and any other supplementary information provided by the supervisor or airline representative. * Pay close attention during the pre-flight briefing. Counter Opening* Arrive at counters according to the client’s required time prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm availability of necessary documentation to initiate check-in. * When applicable, place airline- and aviation authority-mandated notices and/or information at the counter. Check-in* Review passenger documentation per airline policies. * Assign seats via automated system or manually. * Weigh baggage and apply applicable excess baggage charge procedures per airline policy if overweight. * Issue boarding passes and baggage tags. * Efficiently complete the entire check-in process. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline policy. * Safeguard revenue generated from ticket sales and other airline-related collections. Deplaning* Verify availability of deplaning belt information and details regarding passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned items traveling in bulk. * Announce completion of deplaning via radio. Boarding* Verify availability of required documentation and equipment from both client and company for boarding operations. * Initiate boarding at the client’s required time, making applicable announcements. * Apply applicable security procedures. * Keep stakeholders informed about boarding closure progress and other relevant updates. Flight Closure* Close the flight within the timeframe specified by the client. * Inform lounge staff of any last-minute passengers. * Apply applicable security procedures for passengers who fail to board. * Generate required reports and documentation for submission to the supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum 2 years’ experience in passenger service or customer service. * English proficiency (Intermediate–Advanced). * Flexibility to work varied shifts. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Market-competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.
