BackOffice//ATC

Description

Job Summary: The BackOffice of the Complaints Desk is responsible for tracking incidents involving customers and Banco Azteca services, listening to complaints, and escalating reports. Key Highlights: 1. Provide support to customers with negative experiences 2. Proper handling of information and processes 3. Timely escalation of reports BACKOFFICE COMPLAINTS DESK The BackOffice of the Complaints Desk ensures timely follow-up with customers who already have an incident related to any Banco Azteca service they have acquired. It is responsible for listening to the customer’s complaint and escalating the report to the relevant resolution departments promptly and appropriately, ensuring data security and customer confidence. It is responsible for communicating with the customer via telephone call or email to provide the status of their report and ensure continuity in handling their reports. Main Responsibilities * Provide support to customers who have already experienced a negative service interaction * Proper handling of information according to established processes. * Timely escalation of generated reports. Key Challenges * Call handling. * Frustration tolerance. * Dealing with upset customers. Requirements: * Education: Completed high school diploma. * Experience: Minimum 6 months in a customer service call center. * Technical skills: Basic PC proficiency, spelling. * Soft skills: Empathy, grammatical and verbal communication skills. Benefits * Work shift: 6 hours * Schedule: 09:00 – 15:00 * Weekly days off: Rotating during the week * Salary: $ 9780\.03 * Bonus: $ 1275 LOCATION Eje Central 899, Narvarte neighborhood, Benito Juárez borough, near Nativitas or Eugenia metro stations.