Front Desk Agent

Description

Position Summary: We are seeking a Front Desk Agent with a service-oriented attitude for a luxury hotel, responsible for customer service, registration management, appointments, calls, and correspondence. Key Highlights: 1. Customer service and comprehensive front desk management. 2. Opportunity for training and professional growth. 3. Positive work environment in a luxury hotel. **FRONT DESK AGENT** We invite you to experience the best workplace environment at our luxury hotel, **City Express Plus By Marriott (SANTA FE)**, as a **FRONT DESK AGENT** (we provide training). **What Do I Need? (REQUIREMENTS)** * Education: Completed high school diploma. * Flexible availability (rotating shifts: 6:00 AM–2:00 PM / 2:00 PM–10:00 PM). * Service-oriented attitude. * Experience in similar positions. **Responsibilities:** * Customer service: Greet visitors, answer phone calls, and respond to inquiries. * Registration: Record visitor, patient, or customer information. * Appointment management: Schedule, confirm, and cancel appointments. * Call handling: Answer calls, transfer them, and route them to the appropriate department. * Correspondence management: Receive, open, distribute, and log mail and packages. * Reservation management: Reserve meeting rooms, hotel rooms, etc. * Payment processing: Prepare invoices, collect payments, and record transactions. * Incident management: Resolve complaints, requests, and unexpected issues. * Information management: Maintain databases, directories, and records of customers and suppliers. * Document management: Organize, file, and process documents. **What Benefits Will I Receive?** * Monthly gross salary: $9,500 MXN. * Attendance and punctuality bonus. * Statutory benefits. * Savings fund. * Cafeteria service. * Uniform. * Training. * Positive work environment. * Professional growth. **SCHEDULE:** Rotating, Monday to Sunday (6:00 AM–2:00 PM / 2:00 PM–10:00 PM)