Cashier/Receptionist

Description

Position Summary: Provide friendly, efficient, and professional service as a Cashier/Receptionist, anticipating guests’ needs and ensuring an enjoyable and memorable experience. Key Highlights: 1. Friendly, efficient, and professional service to guests 2. Responsibility in guest registration and billing 3. Teamwork to ensure guest satisfaction Deliver friendly, efficient, and professional service, guaranteeing an enjoyable experience from check-in through check-out. Anticipate guests’ needs, ensuring each interaction is personalized and memorable, while promptly addressing any requests or concerns that may arise during their stay. **As a Cashier/Receptionist, you will be responsible for:** * Reviewing pending check-outs and, if applicable, verifying appropriate follow-up actions. * Reviewing pending arrivals (the number of villas on the registration card must match the system). * Performing guest check-in and check-out procedures. * Assisting guests with reservations not appearing in the system (arrivals without records). * Accurately charging and efficiently collecting guest accounts. * Making adjustments for guest claims according to instructions from your supervisor or area manager. * Ensuring guest satisfaction with reception services through teamwork. **Why do team members enjoy working with us?** We are committed to living our mission together: "By putting people first, we ensure team members become family, guests become owners, and owners become the heart of everything we do." Our Values * Hospitality * Integrity * Leadership * Teamwork * Accountability * Now **To succeed in this role, you must possess the following minimum qualifications and experience:** * Bachelor’s degree in Tourism or related field * Minimum of 1 year of experience * Advanced proficiency in speaking, reading, writing, and understanding English * Service-oriented attitude **The following capabilities and distinctions would be advantageous in this position:** * Strong verbal and written communication skills * General knowledge of the Front Office area * Proficiency in Microsoft Office suite When you join Hilton Grand Vacations, you join a dedicated team committed to helping Owners and guests worldwide make every vacation memorable. Hilton Grand Vacations is a leading vacation ownership company that brings our guests’ vacation dreams to life. We provide equal employment opportunities and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability. We ensure individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and enjoy other employment benefits and privileges. Contact us to request accommodations.