Senior Service Advisor

Description

Job Summary: Coordinate and comprehensively manage the customer service cycle in an automotive repair shop, serving as the primary liaison between customers and the technical department. Key Highlights: 1. Manages the end-to-end customer service cycle—from vehicle reception to delivery. 2. Serves as the key liaison between customers and the technical department, ensuring clear communication. 3. Results-oriented with a strong focus on customer satisfaction in the automotive sector. **Opening: Senior Service Advisor** **Job Objective:** Comprehensively manage the customer service cycle—from vehicle intake to final delivery—and serve as the primary liaison between customers and the technical department, ensuring clear communication, accurate diagnostics, on-time completion, and workshop profitability. **Key Responsibilities:** * Plan and assign vehicle intake to the workshop, optimizing resources and installed capacity. * Manage requests for tools and parts with appropriate justification. * Coordinate with technicians on photographic documentation of damages and repair processes. * Inform customers about their vehicle’s status and ensure adherence to deadlines. * Verify that performed work matches the requested scope and that all outbound documentation is complete. **Required Profile:** * **Education:** Bachelor’s degree in Business Administration or related field. * **Experience:** Minimum 2 years in automotive dealerships or multi-brand service centers, performing duties such as vehicle intake, preliminary diagnosis, customer service, and repair order tracking. * Knowledge of workshop processes, parts management, and customer service. * Strong communication, organizational, and follow-up skills. * Results-oriented with a focus on customer satisfaction. If you have experience in the automotive sector and seek a dynamic environment committed to service excellence, apply now and join our team! Employment Type: Full-time, Indefinite-term Salary: $12,000.00 - $14,000.00 per month Work Location: On-site