Guest Experience Expert

Description

**Additional Information** **Job Number**26063718 **Job Category**Rooms \& Guest Services Operations **Location**AC Hotel By Marriott San Luis Potosi, Prolongacion Sierra Leona 810, San Luis Potosi, San Luis Potosi, Mexico, 78294 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our jobs are not just about ensuring smooth check-ins and check-outs; we also aim to create an unforgettable and unique experience. Our Guest Service Experts take initiative to deliver a wide range of services that guide guests throughout their stay. They empower themselves to move freely within their space and do what needs to be done—whether processing operational requirements; responding to guest requests; completing reports; sharing information about local attractions; or assisting guests with loading/unloading vehicles and transporting luggage to/from rooms and/or to designated bell areas. The Guest Service Expert ensures every transaction feels like a positive part of the guest experience. Regardless of your specific role, there are several fundamental elements that support success: creating a safe workplace; following company policies and procedures; maintaining quality standards; and ensuring your uniform, personal appearance, and communication remain professional at all times. The Guest Service Expert is constantly on the move (standing, sitting, walking for extended periods, navigating narrow, confined, or elevated spaces, climbing up or down service stairs and/or ramps); taking an active role (must be able to move, lift, push, pull, and place objects unassisted weighing up to 50 lbs, and up to 100 lbs with assistance; reach above and below knee level; bend, twist, pull, and stoop). Performing all tasks to the best of one’s ability (and other reasonable duties as requested), it is critical that Guest Service Experts consistently do things right—for guests and for the business. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At AC Hotels, we believe attention to detail is the most generous form of hospitality we can offer. Whether it’s the art of serving a drink or the elegantly designed ambiance, AC Hotels family members believe that if we have time to do something, we also have time to do it exceptionally well. Guests recognize and appreciate AC Hotels’ thoughtful design and the detail-oriented nature of our family members. If you seek authentic hospitality, AC Hotels offers the ideal environment. Our family members possess a global mindset and passion for details. Moreover, they have an innate curiosity to learn and try new things. Family members who stay current on trends in art, technology, or design want to share them with guests and others. Our family members strive to delight others and continually ask how they can improve the service experience. If this resonates with you, we invite you to explore employment opportunities with AC Hotels. By joining AC Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.