Guest Experience Specialist

Description

**Additional Information** **Job Number**26062478 **Job Category**Rooms \& Guest Services Operations **Location**AC Hotel Guadalajara Mexico, Avenida de Las Americas 1500, Guadalajara, Jalisco, Mexico, 44610 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond ensuring smooth guest check-in and check-out processes. It is also about creating a unique and memorable experience for each guest. Our Guest Service Specialists take the initiative to deliver a wide range of services that guide guests throughout their stay. Their responsibilities extend well beyond traditional front-desk duties — they assume ownership of guest service across key hotel areas, with an unwavering focus on placing the guest first. They feel empowered to move freely and act decisively in every moment. Whether performing operational tasks, addressing guest requests, serving quality food, completing reports, or sharing information about local highlights and events, Guest Service Specialists ensure these interactions become meaningful parts of the guest experience. Regardless of your specific role, certain fundamentals are essential for success: creating a safe workplace; following company guidelines and procedures; respecting confidentiality; protecting company assets; maintaining quality standards; and ensuring professional appearance, attire, and communication. Guest Service Specialists are constantly on the move (standing, sitting, walking for extended periods) and engage in diverse physical activities (moving objects, lifting, carrying, pushing, and placing items under 25 pounds without assistance; reaching overhead and bending down; performing movements requiring knee flexion, twisting, stretching, and stooping). It is critical that Guest Service Specialists consistently perform these tasks — as well as other reasonable duties assigned — to ensure guest satisfaction and seamless hotel operations. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, fostering an inclusive environment where everyone feels welcome, and ensuring accessibility to employment opportunities. We actively promote a workplace that values and celebrates the diversity of our associates’ backgrounds. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences among our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At AC Hotels, we believe attention to detail is the most generous form of service we can offer. Whether it’s the art of serving a drink or the elegantly designed ambiance, members of the AC Hotels family believe that if we have time to do something, we also have time to do it exceptionally well. Guests recognize and appreciate AC Hotels’ thoughtful design and the detail-oriented nature of our team members. If you seek authentic hospitality, AC Hotels offers the ideal setting. Our team members possess a global mindset and a passion for detail. They also have an innate curiosity to learn and try new things. Staying current on trends in art, technology, or design, our team members eagerly share them with guests and others. Our team members aim to delight others and continually ask themselves how they can enhance the service experience. If this resonates with you, we invite you to explore employment opportunities with AC Hotels. By joining AC Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.