Service Manager

Description

Job Summary: We are seeking a committed Service Manager with leadership skills and a results-oriented mindset to manage and supervise workshop operations, ensuring operational excellence and customer satisfaction. Key Highlights: 1. Leadership and team management for operational excellence 2. Focus on continuous improvement and exceptional customer service 3. Professional development opportunities and an excellent work environment **Service Manager** Los Reyes La Paz, State of Mexico We are looking for a highly committed **Service Manager**, with strong leadership and a results-driven approach, to ensure operational excellence in our workshop. If you are passionate about team management, continuous improvement, and delivering exceptional customer service, this opportunity is for you! Job Objective Manage and supervise workshop operations, ensuring maintenance and repair services are delivered efficiently, meeting quality standards, scheduled timelines, and guaranteeing customer satisfaction. Key Responsibilities **Operations Management** * Supervise and coordinate the workshop technical team. * Assign tasks based on priorities and technical specialties. * Optimize human and material resources to improve productivity. * Evaluate processes and propose continuous improvements. **Quality and Compliance** * Ensure compliance with quality standards and occupational safety regulations. * Conduct periodic inspections of service processes. * Train the team on best practices and technical guidelines. **Inventory Control** * Ensure proper rotation and availability of spare parts. * Coordinate orders and restocking with the procurement department. * Optimize inventory levels to prevent stockouts or overstocking. **Customer Satisfaction** * Supervise the customer experience throughout the entire service process. * Resolve complaints and conduct post-service follow-up. * Coordinate with service advisors to meet customer expectations. **Key Performance Indicators (KPIs)** * Average repair time * Customer satisfaction level (NPS) * Spare parts inventory turnover **Candidate Profile** **Education:** * Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or related field. **Experience:** * Minimum 3–5 years in similar roles. * Experience managing automotive workshops and leading teams. * Knowledge of inventory management, spare parts, and after-sales processes. **Knowledge:** * Automotive workshop operations * Occupational safety regulations * Preventive and corrective maintenance **Additional Requirements:** * Valid driver’s license * Basic English (preferred) **Key Competencies** * Leadership and teamwork * Customer orientation * Results orientation * Analytical thinking * Planning and execution * Continuous improvement **We Offer** * Competitive salary * Statutory benefits * Professional development opportunities * Excellent work environment **Are You Interested?** Apply through this channel and join a team focused on excellence and innovation in automotive service. If desired, I can customize this description with your company name, salary details, specific benefits, or make it more compelling to attract more candidates. Employment Type: Full-time Salary: $15,000.00 – $20,000.00 per month Benefits: * Savings fund * Cafeteria service * Grocery vouchers Work Location: On-site employment