Service Manager

Description

Job Summary: We are seeking an Automotive Service Manager to lead and oversee the overall operation of the service department, ensuring high standards of quality, customer satisfaction, and profitability. Key Highlights: 1. Lead and oversee the overall operation of the automotive service department. 2. Ensure high standards of quality and customer satisfaction. 3. Manage and develop personnel with a focus on results and service. **Job Description** We are seeking an **Automotive Service Manager** responsible for leading and overseeing the overall operation of the service department, ensuring high standards of quality, customer satisfaction, and business profitability. The candidate will be responsible for planning, organizing, and controlling workshop activities, as well as coordinating technical and administrative staff to ensure efficient service delivery aligned with corporate-established processes. **Key Responsibilities** * Supervise daily workshop service operations. * Ensure personalized attention and effective resolution for customers. * Guarantee quality, on-time delivery, and adherence to established processes. * Increase profitability through higher vehicle throughput and additional sales. * Analyze customer satisfaction and departmental performance metrics. * Authorize quotations, expenses, purchases, and supplier payments. * Coordinate promotions and commercial strategies with the parts department. * Supervise warranty processes and compliance with standards. * Manage and develop personnel (hiring, training, evaluation). * Lead operational meetings and track results. * Maintain consistent communication with corporate. **Requirements** * Minimum 3–5 years of experience in a similar role (automotive service management). * Knowledge of workshop operations and after-sales service. * Proficiency in performance and customer satisfaction metrics. * Leadership, organizational, and decision-making skills. * Experience managing personnel. * Results- and customer-service-oriented mindset. * Knowledge of warranty processes (preferred). Salary: $1\.00 \- $2\.00 per year Benefits: * Employee discount * Discounts and preferential pricing * Company phone * Additional vacation days or paid leave Education: * Completed bachelor’s degree (preferred) Experience: * Service Manager: 3 years (preferred) Work Location: On-site employment