Sales Manager

Description

Position Summary: The Sales Manager promotes and sells to the assigned market, generating hotel awareness through direct sales, trade shows, and networking to achieve objectives. Key Highlights: 1. Account development and purchasing trend analysis for specific business segments. 2. Promotion in corporate, incentive, and association markets. 3. Contract negotiation to maximize profitability and customer satisfaction. **About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda\-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco. Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City. Join our diverse and talented team at Four Seasons Hotel Ciudad de México, Built around an idyllic garden bathed in light that reflects the brilliance of Mexican colors, highlighting every space and enabling an inspiring journey of interaction with nature—pausing the noise—with a privileged location on the elegant Paseo de la Reforma and steps away from Bosque Chapultepec and the Museum of Modern Art. Spacious and comfortable suites, the ever-reliable five-star service, and innovative culinary offerings that will delight everyone. Learn more about Four Seasons Hotel Ciudad de México, Hotel website: https://www.fourseasons.com/es/mexico/ Instagram: \# fsmexico The “Sales Manager” role The Sales Manager promotes and sells to the assigned market within a defined geographic region or vertical segment. They generate hotel awareness through direct telephone sales; direct sales calls, trade shows, and networking groups. They work closely with the sales and marketing team to solicit, sell, and confirm the business required to meet budgeted sales objectives. Candidates must possess the ability to independently solicit travel and develop business development plans. This position requires a high degree of independent judgment and discretion in decision-making with minimal supervision. Job Responsibilities * Develop accounts (new and existing) by mapping specific businesses and purchasing trends. Include group profile for each meeting; maintain an organized and professional plan for correspondence and follow-up. * Promote knowledge of corporate, incentive, and association markets through travel to respective regions of the country, delivering presentations and face-to-face sales calls. * Maintain communication/relationships with the Worldwide Sales Office (WSO), the network for the assigned region, as well as other FS hotels to achieve predetermined revenue goals. * Create and execute a targeted direct sales plan for the assigned market. * Promote local awareness through maintaining relationships with Visit Seattle and tourism authorities. * Conduct guided tours for meeting planners and other potential clients while briefing them on all available hotel/resort services; entertain clients on-property during site inspections, pre-planning trips, and program execution as appropriate. * Collaborate closely with conference services and catering teams through execution of a defined program; keep the Director of Conference Services and the Planning Committee promptly and fully informed of all issues or unusual matters so corrective action can be taken immediately when appropriate. * Coordinate all sales-related activities under the direction of the Associate Director of Sales; negotiate contract details to maximize profitability and meet customer needs. * Excellent working knowledge of the Delphi account management system to meet FS Delphi minimum standards, using Delphi as an account/organization tool; practical knowledge of local and regional competition. * Conduct all sales-related interactions at the highest level of professionalism, upholding Four Seasons’ specific standards. **Experience:** * One (1\) to three (3\) years of experience in this role * One (1\) to three (3\) years of experience in a luxury hotel environment (not mandatory but considered a plus) **Skills** * Telephone prospecting skills * Advanced written and spoken English proficiency * Time management skills * Email and face-to-face selling skills * Relationship development skills * Revenue management and business analytics using brand platforms and methodologies * Negotiation and contracting experience * Organizational skills * Leadership skills * Verbal communication skills * Written communication skills Benefits: * **Travel:** Complimentary room nights at Four Seasons Hotels \& Resorts with discounted meals and other services at each location * **Training and Development:** Internal training workshops for frontline and management staff * **Meals:** Complimentary buffet-style meals * **Recognition:** Employee service awards, as well as quarterly and annual employee awards And many more property- and location-specific benefits About Four Seasons Hotels \& Resorts: Four Seasons Hotels and Resorts opened its first hotel in 1961, and its story is one of continuous innovation, remarkable expansion, and unwavering dedication to the highest standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by blending warmth and efficiency with the finest international hotel traditions. Four Seasons Hotels and Resorts has been ranked EVERY YEAR since 1998 on FORTUNE magazine’s "100 Best Companies to Work For" list and has been named a "Great Place to Work Legend," an honor currently held by only 12 companies worldwide. Service Culture Operating hotels, resorts, and residential properties in major urban centers and leisure destinations across more than 47 countries—with additional projects in planning or development—Four Seasons consistently ranks among the world’s top hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset—and the key to our success—is our people. Learn more by visiting us at: Corporate website: www.fourseasons.com/ Careers: https://www.fourseasons.com/careers/ We look forward to receiving your application!