**General Objective** -------------------- Create and close new sales opportunities by supporting and following up with new and existing customers, ensuring they receive excellent service that addresses their transportation needs to achieve established sales targets. **About R.H. Shipping** We are R.H. Shipping, and we grow every day. Our mission is to transform people's lives by providing global transportation solutions. We are responsible and disciplined in our pursuit of helping every team member achieve their personal, professional, and financial goals through the work we do together. Our core values form the backbone of our business and guide our hiring process: we are aligned, disciplined, inspiring, accountable, results-oriented, and transparent. **Job Objective** * Prospect and qualify new customers by analyzing the sales pipeline by industry sector and company size, collaborating with the Sales Executive to refine selected prospects and secure appointments for the Sales Executive. * Conduct all types of customer calls (cold, warm, and hot), using the company’s approved script to follow up on customer needs or initiate new business opportunities. * Record all commercial activities in Zoho CRM—from generating a new opportunity, through follow-ups and closure, to post-sales activities. * Prepare logistics service quotations in Cargosphere based on customer needs assessments, verifying applicable rates with the sales representative to ensure current rates are applied and reflected accurately in customer documentation, delivered within the required timeframe. * Schedule customer appointments for the Sales Executive, recording all relevant information in the CRM and accompanying the executive to identify and document the customer’s logistics requirements. * Follow up with customers during shipment execution and after operational closure, adapting to each customer’s unique working style to deliver specialized and personalized service. * Ensure, during SOP development, that customer requirements align with the assigned operations team responsible for handling the customer’s account. * Provide commercial support and follow-up to Sales Executives to help achieve sales closures and deliver exceptional service. * Onboard new customers, suppliers, and overseas agents, submitting required documentation to the Credit & Collection department to initiate customer operations. * Track and support customer credit applications to verify processing status and inform customers accordingly to initiate operations. * Support the Sales Executive in monitoring customer operations with assigned executives, assisting in resolving issues or closing files. Key Competencies * Strong verbal communication and interpersonal relationship-building skills; extroverted, commercially oriented profile. * Results-driven with self-motivation. * Solid ability to communicate effectively and assertively. * High proficiency in customer service. * Strong persistence and persuasion skills. * Excellent teamwork capabilities. * Strong customer negotiation skills. * Advanced proficiency in Zoho CRM or similar tools for recording all customer interactions and follow-ups. * Solid problem-solving abilities. * Knowledge of import/export logistics operations via sea, air, and land, including Incoterms. * Knowledge of quotation preparation, route planning, commercial cycle management, and customer follow-up across all stages. * Intermediate English proficiency sufficient for writing and conducting business conversations. Education and Experience * Bachelor’s degree in International Business, Foreign Trade, or related field. * Minimum 1 year of experience as a Sales Support professional performing commercial activities in Freight Forwarding companies. **Committed to Diversity** As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, R.H. Shipping recognizes that a diverse workforce—reflecting our community—is an integral and welcome component of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively promote inclusion in all forms—both within our organization and in our interactions with customers, candidates, and partners. ### **Job Posting Details** **Openings** 1 **Location** San Luis Potosi
Juan García
Indeed · HR
Juan García
Indeed · HR
