Customer Service Representative

Description

Job Summary: We are seeking a Customer Service Representative to manage orders, coordinate deliveries, and provide personalized customer service at a leading company. Key Highlights: 1. Personalized customer service and resolution of inquiries 2. Order management and delivery coordination 3. Delivery tracking and claim handling **Mexican company leader in high-quality Flexible Packaging manufacturing, with over 50 years in the market.** **Customer Service Representative** **Requirements** * Bachelor's degree in Business, Administration, Marketing, or related field. * Minimum 2 years of experience in customer service and support. **Responsibilities:** * Receive, register, and track customer orders in the ERP system. * Verify product availability and coordinate delivery dates with logistics and production. * Provide personalized attention to each customer, resolving questions regarding products, services, delivery times, or billing. * Track deliveries, anticipate potential delays, and communicate solutions. * Manage changes, returns, and claims in coordination with Quality, Warehouse, and Sales departments. **Offer:** * Monthly net salary of $15,000 to $18,000 * Weekly payment * Savings fund * Additional days off * On-site schedule: Monday to Friday, 9:00 AM to 6:00 PM; Saturdays, 9:00 AM to 1:00 PM. * Statutory benefits (IMSS, Infonavit, Fonacot, Profit Sharing, Vacation, Vacation Bonus) * Physical food baskets twice per year * School supplies support for each academic cycle (if you have children) Employment type: Full-time Salary: $15,000.00 \- $18,000.00 per month Benefits: * Educational support * Savings fund * Option for an indefinite-term contract * Free uniforms Workplace: On-site employment