BELLHOP

Description

Position Summary: This position involves greeting and escorting guests, informing them about property amenities, and assisting with luggage and transportation, ensuring genuine and personalized hospitality. Key Highlights: 1. Offers authentic experiences that evoke lasting memories 2. Fosters an environment where diversity of origins is valued 3. Opportunity to be part of an incredible global team **Additional Information** **Job Number**26056902 **Job Category**Rooms \& Guest Services Operations **Location**Almare a Luxury Collection Resort Isla Mujeres Cancun, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico, 77400 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet and escort guests to their rooms. Open doors and assist guests/visitors entering and exiting the property. Inform guests about property amenities, services, operating hours, points of interest, and local activities. Identify and explain in-room features to guests (e.g., how to use the room key, minibar, locations of ice machines and vending machines, in-room safes, customized laundry services). Carry guests’ luggage to and from their rooms or designated bell stand area. Assist with storing and retrieving luggage. Assist guests and visitors entering and exiting vehicles, including loading and unloading luggage. Provide guests with directions to their destinations. Arrange transportation (e.g., taxi, shuttle service) for guests/visitors, and record advance transportation requests as needed. Communicate parking procedures to guests/visitors. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow coworkers and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or equivalent without assistance. Assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or throughout the entire work shift. Move at speeds required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Reach above head height and below knee level, including bending, twisting the waist, pulling, and stooping. Navigate inclined, uneven, or slippery surfaces and stairways. Climb up and down stairways and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephone calls using appropriate etiquette. Remain alert for potentially objectionable individuals on the property. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or other characteristics protected by applicable law.* The Luxury Collection Hotels \& Resorts, with over 120 hotels in more than 35 countries, offers authentic experiences that evoke cherished, enduring memories. Our legacy of over 100 years—beginning in 1906 under the Italian CIGA brand (a collection of Europe’s most famous and iconic hotels)—serves as a strong foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and treasured expression of its location: a portal to the destination’s charms and cultural treasures. If you appreciate evocative storytelling, feel passion and curiosity about this destination’s heritage, and desire to deliver genuine, personalized hospitality that anticipates guests’ needs, we invite you to join our journey. By joining The Luxury Collection, you become part of Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.