NOC Executive / Technical Support

Description

Job Summary: This position seeks a professional to receive, diagnose, and resolve Level 1 technical support incidents, as well as monitor systems and escalate issues. Key Responsibilities: 1. Diagnosis and resolution of Level 1 technical support incidents 2. System monitoring and handling of network incidents 3. Basic configuration of radiofrequency equipment and troubleshooting Knowledge Requirements: \- Remote access tools (SSH, Telnet, RDP) \- Network commands (Ping, Traceroute) \- Knowledge of radio links \- Familiarity with Ubiquiti, MikroTik, TP-Link, and Cambium equipment is desirable \- DMZ, NAT, VLSM, and port opening \- VLANs, LAN/WAN/MAN networks \- Network protocols: HTTP, HTTPS, DNS, ICMP, FTP, SSH, TCP, UDP, ARP, SNMP \- Troubleshooting Responsibilities: \- Receive, diagnose, and resolve Level 1 technical support incidents\. \- Confirm resolution with the customer before closing tickets. \- Support field personnel during on-site activities, documenting results. \- Monitor systems and generate tickets for detected incidents. \- Escalate backbone-related issues to the appropriate department. \- Document incident information, configurations, and customer virtual resources. \- Handle and follow up on network incidents. \- Diagnose and resolve failures in dedicated links. \- Perform basic configuration of radiofrequency equipment. Competencies: Service-oriented attitude Effective communication Sense of urgency Problem-solving ability Ability to work under pressure Employment Type: Full-time, Indefinite-term contract Salary: $10,000.00 per month Benefits: * Flexible working hours * Free uniforms Work Location: Hybrid remote work in Zapopan, Jal. (Municipality of Zapopan)