Commercial Assistant

Description

Position Summary: We are seeking a professional to handle customer and prospect engagement and follow-up, supporting the commercial process and strengthening customer relationships to ensure a positive, results-driven experience. Key Highlights: 1. Key support in the commercial process and customer management 2. Identification of sales opportunities and customer needs 3. Professional, empathetic, and customer-oriented communication **Description:** ---------------- We are a comprehensive, cloud-based commercial management platform that helps businesses optimize their sales, marketing, and customer service processes. Our flagship solution is a CRM (Customer Relationship Management) system that enables task automation, improves lead and customer tracking, and increases the productivity of sales teams. We have over 15 years of market presence and operate across Latin America and Spain, distinguished by ease of use, scalability, and a results-focused approach. **Position Objective** To provide customer and prospect engagement and follow-up, supporting the commercial process through efficient handling of requests, opportunity generation, and customer relationship strengthening—ensuring a positive, results-oriented experience. **Main Responsibilities** Respond to customer and prospect inquiries via established channels. Follow up on commercial leads, ensuring timely responses. Support the management and updating of information in the CRM. Identify sales opportunities or additional customer needs. Route requests to the appropriate department for proper handling. Provide clear information about products or services to facilitate the sales process. Follow up on quotations, proposals, and commercial closures. Maintain professional, empathetic, and customer-oriented communication. Document interactions and commercial progress in the system. Contribute to achieving commercial and customer satisfaction goals. **What We Offer** * Monthly salary between $12,000.00 - $14,000.00, plus a $2,000.00 monthly bonus * Statutory benefits * Work schedule: Monday to Friday, 8:00 AM to 6:00 PM * Leadership skill development through continuous training * Work location: Narvarte Poniente, Benito Juárez **Requirements:** --------------- **Requirements:** * Minimum 1 year of experience in customer service, sales, or contract renewals. * Excellent verbal and written communication skills. * Results-oriented profile with negotiation skills. * Basic knowledge of collections management. * CRM experience (preferred). * Professionalism, empathy, and an execution-focused approach in customer interactions. * Education: Completed bachelor’s degree * CV submission required—must be up-to-date and include a PHOTO