Technical Support

Description

Job Summary: We are seeking a proactive and technology-passionate technical support specialist to maintain the digital infrastructure of an accounting firm, resolving hardware and software technical issues. Key Highlights: 1. Opportunity to play a key role in the digital infrastructure of an accounting firm. 2. Collaborative and dynamic work environment. 3. Learning opportunities in tax consulting technology. **Description** If you are passionate about technology, skilled at solving technical problems, and want to be the key piece keeping our digital infrastructure running at 100%, this is your opportunity! We seek a proactive individual with excellent service attitude and knowledge of hardware and software to join our accounting firm. If you’re the type who never gives up on a Windows error or a rebellious printer, we’re looking for you! **Requirements** * **Academic level required:** Bachelor's degree or Engineering (Intern or Graduate) / Advanced Technical Degree. * **Academic status:** Incomplete or currently enrolled (final semesters). * **Required field of study (related):** Computer Systems, Informatics, Information Technologies. * **Experience:** 1\-2 years in Technical Support (Help Desk) or equipment maintenance. **Knowledge(s) and Tool(s)** * **Hardware:** Diagnosis and repair of laptops and PCs (Stage 1: component replacement, cleaning, RAM/SSD upgrades). * **Software:** Installation and configuration of Windows 10/11 and Office 365 suite. * **Accounting Systems:** Basic knowledge or willingness to learn installation and maintenance of CONTPAQi (Payroll, Accounting, Billing). * **Network Configuration:** Cable crimping, router and Wi-Fi repeater configuration. * **Web Tools:** Browser configuration for access to SAT Portal, IDSE, and SUA (handling Java, certificates, and electronic signatures). **Skill(s) and Competency(ies)** * Patience and excellent user attention. * Ability to diagnose and resolve problems. * Proactivity (preventive maintenance before failures occur). * Order and cleanliness in the workplace. * Continuous learning (new tax/technological updates). * Sense of urgency. **Candidate Availability** * Travel is not required. * Schedule: Monday to Friday. * Full-time (09:00\-18:00). **Responsibilities and Activities** * On-site and remote technical support for accounting firm staff. * Preventive and corrective maintenance of computing equipment and peripherals (printers, scanners). * Configuration of electronic signatures, digital seal certificates, and environments for accessing government portals (SAT, IMSS, Finance). * Administration and backup of information (Backups) to ensure integrity of accounting data. * Management of email accounts and local network access. * Inventory control of equipment and consumables (toner cartridges, cables, spare parts). **What the Company Offers** Statutory benefits. A collaborative and dynamic work environment. Opportunities to learn about the technological infrastructure behind tax consulting. Indefinite-term employment contract. Salary: $10,000\.00 per month Experience: * Technical support: 1 year (Mandatory) Workplace: On-site employment