Solutions Manager

Description

Job Summary: We are seeking a Solutions Manager to deliver exceptional customer service via chat and phone calls, resolve inquiries, and ensure a positive customer experience. Key Highlights: 1. Exceptional customer service 2. Excellent working environment 3. Be part of an innovative team ***Amco is a pioneer in educational innovation, providing learning systems, educational technology, consulting, and training services to private schools across more than 14 countries. With over two decades of industry leadership, Amco continues transforming the future of education.*** **We are looking for:** Solutions Manager **Your objective will be:** To deliver exceptional customer service via chat and phone calls, ensuring effective resolution of inquiries related to payments, refunds, and general matters, thereby guaranteeing a positive experience that reinforces customer satisfaction. **What do you need?** * High school diploma. * Customer service experience. * Communication skills, problem-solving abilities, and computer proficiency. **Your responsibilities will include:** * Professionally and effectively handling phone calls and chats. * Verifying information before responding to customers. * Guiding customers through purchasing and payment processes. * Managing procedures such as refunds and data updates. * Assisting with platform usage and access. * Informing customers about order status and delivery. **We offer:** * Bi-weekly base salary. * Excellent working environment. * Statutory benefits and above-standard benefits. Apply now and join an innovative team! Employment type: Full-time Application question(s): * What is your monthly gross salary expectation (before taxes)? * Do you have convenient access to the work location? Education: * Completed high school (Preferred) Workplace: On-site employment