Monitoring

Description

Job Summary: Provide operational support to the delivery team by handling requests, monitoring routes in real time, and generating visibility on incidents. Key Highlights: 1. Essential operational support for the delivery team 2. Real-time route monitoring and deviation detection 3. Generation of progress reports and incident management Objective: Provide operational support to the delivery team by handling requests and monitoring routes in real time, ensuring compliance with guidelines, proper field execution, and timely visibility into incidents and progress. Main Responsibilities: * Support the delivery team by handling requests and incidents via the platform. * Validate requests according to established guidelines and identify improper practices. * Approve, reject, or escalate requests as appropriate. * Monitor routes in real time to ensure correct delivery execution. * Identify deviations and analyze operational behaviors in the field. * Record incidents and findings in the monitoring log. * Generate and send shift progress reports every 2 hours to delivery coordinators. * Assist with customer configuration and activation within the platform. Requirements: * Bachelor’s degree in Administration, Logistics, or a related field. * 6 months to 1 year of experience in monitoring, logistics, operational support, or similar roles. * Basic-to-intermediate Excel skills. * Experience with monitoring platforms preferred (Unigis preferred)