Customer Service Representative (SPA/POR)

Description

Job Summary: We are seeking a Customer Service Representative to deliver exceptional support, address inquiries, and resolve issues to ensure customer satisfaction. Key Highlights: 1. Provides empathetic and high-quality support to customers internationally. 2. Collaborates with departments to resolve customer issues. 3. Handles inquiries via phone and email using a ticketing system. Customer Service Representative (SPA/POR) About Us Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support to modern enterprises. Our team of professionals is driven by the purpose of delivering top-tier value-added services to our partners by leveraging our empowered teams, innovative solutions, and technologies. What the role is about As a Customer Service Representative (CSR), your primary responsibility is to deliver exceptional service and customer support. You will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction. Who is our client? Our client is the world’s leading provider of digital platforms for airports/train stations, with over 10 million members worldwide, offering global access to VIP lounges and dining benefits for both business and leisure travelers. Responsibilities: * First-line email customer support: direct contact with end users. * Support customer inquiries with an empathetic approach. * Phone: receive international customer calls. Ensure customer needs are met through high-quality service and logical thinking. * Email: use an internal ticketing system to organize and respond to incoming customer email inquiries. * Investigate potential issues and escalate them using clear and precise details. * Adhere to company and client Service Level Agreements (SLAs) to meet contracted service levels. * Collaborate with all key departments within the company to help your customers receive the attention they need. Required Skills and Qualifications: * Excellent communication skills. * Portuguese proficiency at B2 level. * Spanish proficiency at C2 level. * Empathy and patience. * Problem-solving skills. * Time management. * Computer literacy. * Teamwork and collaboration. * Adaptability and flexibility. * Multilingual skills.