BI and Python Data Analyst

Description

Job Summary: GEPP is seeking a Data Analyst to ensure uninterrupted customer service operations and optimize internal information processes through data analysis. Key Highlights: 1. Experience in managing large-scale contact centers. 2. Proficiency in automation tools and team leadership. 3. Preparation of statistical reports to support decision-making. GEPP, a leading company in the beverage industry, seeks passionate professionals to join our team as a Data Analyst. **WE ARE LOOKING FOR** Ensuring uninterrupted operation of various customer service channels via phone and WhatsApp, guaranteeing timely and high-quality responses. Acting as a liaison between departments to coordinate service delivery, track progress, and maintain communication with users. Education: BACHELOR’S DEGREE IN MATHEMATICS, ACTUARIAL SCIENCE, ECONOMICS, ADMINISTRATION, OR ENGINEERING (COMPLETED) **REQUIREMENTS:** * Experience managing large-scale contact centers to provide operational compliance options. * Ability to perform data analysis and implement continuous improvement strategies, ensuring operational efficiency and adherence to business and management KPIs. * Proficiency in automation tools and capability to lead multidisciplinary teams, promoting innovation and service quality. * Knowledge of statistical models * Intermediate Power BI * Intermediate Python programming knowledge * Advanced Excel **RESPONSIBILITIES** * Prepare statistical reports to support decision-making in sales area management. * Standardize reports for periodic tracking of strategy implementation. * Optimize internal information processes to facilitate sales indicator management through database administration. * Apply data security protocols (users, reports, access, and logs). * Organize and dispatch information according to priority to ensure efficient delivery. * Use data visualization tools to present information in a clear and understandable format. **WE OFFER** * Statutory and above-statutory benefits * Monthly salary of $18,000 * Working hours: Monday to Saturday, 8:30 AM – 6:00 PM * Work location: Tlalnepantla