Collections Analyst

Description

Position Summary: A major multiple banking institution is seeking a Collections Analyst to manage overdue and written-off credit portfolios via telephone, negotiating payment agreements. Key Responsibilities: 1. Telephone management of assigned credits and payment negotiation 2. Portfolio administration and handling of objections 3. Identification of potential customers and tracking of unreachable customers A leading Mexican multiple banking institution specializing in payroll-deducted personal loans for the government sector, with over 3,000 employees, is expanding and seeks a Collections Analyst. Requirements: Bachelor’s degree in Administration, Law, Accounting, or related fields. 2 years of experience in: Banking and/or credit recovery sectors Administrative functions focused on collections and/or portfolio management. Collection management of overdue and written-off portfolios Technical knowledge or specific tools. Knowledge of the Mc Collect system Knowledge of the CCC system Basic computer operation skills Responsibilities: Telephone management of assigned credits. Establishing effective contact with debtors who have outstanding balances. Assisting debtors by offering various payment schemes authorized by the institution. Drafting payment agreements with debtors. Identifying potential customers who comply with their contractual payment obligations. Tracking unreachable debtors. Portfolio administration for managing all assigned accounts. Handling objections to reach mutually agreed payment arrangements. We Offer: - Competitive salary + commissions - Hybrid work model (3–4 days on-site, 1–2 days remote) - Statutory benefits - Laptop and mobile phone - Per diems Work Location: Guadalajara city center and surrounding municipalities Schedule: Monday–Friday, 9 AM–7 PM; Saturday, 9 AM–3 PM. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 2 years of experience Keywords: analyst, collections, payment, collection