Call Center

Description

**A PRIVATE UNIVERSITY is seeking a Call Center Agent in Cuauhtémoc, Mexico City** ------------------------------------------------------------------------- Job Description The Call Center Agent is responsible for handling calls and messages from students, parents, and prospects, providing information and assistance regarding academic programs, admissions, and school services. Responsibilities * Handle calls and messages from students, parents, and prospects, responding to their questions and needs. * Provide accurate and timely information about academic programs, admissions, and school services. * Manage and update student and prospect data in the CRM system. * Follow up with students and prospects to ensure satisfaction and resolve any issues. * Collaborate with academic and administrative departments to resolve problems and provide information. Requirements * Prior experience in a call center or customer service role. * Familiarity with Customer Relationship Management (CRM) systems. * Excellent ability to communicate effectively and courteously with students, parents, and prospects. * Knowledge of the school’s academic programs and services. Competencies * Focus on meeting the needs of students and parents. * Ability to communicate clearly and concisely. * Ability to manage and update data in the CRM system. * Problem-solving ability and capacity to identify solutions. Tools and Technologies * Familiarity with Customer Relationship Management (CRM) systems. * Knowledge of call center software and call management tools. Personal Attributes * Friendly and patient: Ability to interact with students and parents in a kind and patient manner. * Flexibility: Ability to adapt to different situations and priorities. * Teamwork: Ability to collaborate effectively with other departments. Employment Type: Full-time Work Location: On-site **Preferred Education Level:** High School (Upper Secondary) **Preferred Experience Level:** Mid-level **Departmental Function:** Education **Industry:** Higher Education **Skills:** * RESPONSIBLE * COMMITTED * PROACTIVE *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a14cb9c49000030001e0b3c\&source\=indeed*