Support Advisor (Software Customer Service)

Description

Position Summary: Provide timely assistance and follow-up to Sicoss Software customers, ensuring high-value service while managing, documenting, and resolving requests. Key Highlights: 1. On-site and remote technical support for Sicoss Software 2. Differentiated service for Premium and Standard customers 3. End-to-end management of support requests and tickets **Customer Support – Sicoss Software** **Position Objective** Provide timely assistance and follow-up to customer requests under Premium and Standard policies, ensuring high-value service for Sicoss Software users. Guarantee proper management, documentation, and resolution of requests via channels such as phone calls and email. **Main Responsibilities** * Register, assist, and track customer requests. * Manage and monitor support tickets. * Provide on-site and remote technical support. * Address consulting requests and special programming requirements. * Install, configure, and deploy Sicoss Software. * Deliver differentiated service to customers holding Premium and Standard policies. * Maintain detailed documentation of incidents and requests. * Analyze and gather requirements for custom development projects. * Develop SQL queries for support and data validation. **Required Experience** * Experience supporting users of platforms, software, or technological systems. * Experience in help desks or technical support roles. * Handling and tracking of service tickets. * Experience installing and using software. **Technical Knowledge** * Basic knowledge of payroll and social security. * Basic SQL proficiency. * Basic HTML knowledge (desirable). COMPETENCIES: Proactive, responsible, team-oriented, tolerant, strong communicator, customer-service oriented. Preference for candidates residing in the Southern area. Work arrangement: Hybrid Meal vouchers and punctuality/attendance bonus Employment type: Full-time Salary: $18,500.00 per month Benefits: * Company parking * Meal vouchers Work location: Hybrid remote work in Álvaro Obregón, CDMX