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Job Summary: Provide comprehensive support to internal and external users by managing communications, coordinating services, and resolving requests in compliance with established protocols. Key Responsibilities: 1. Customer, collaborator, and supplier support and issue resolution. 2. Appointment scheduling and executive transportation coordination. 3. Administrative request follow-up and supplier advisory services. **Objective:** Deliver comprehensive support to internal and external users through efficient management of calls, emails, and other communication channels, ensuring proper service coordination, request resolution, and administrative process tracking—all in accordance with established protocols and service standards. **Main Responsibilities:** * Answer calls, emails, and other communication channels, providing support and issue resolution for customers, collaborators, and suppliers. * Manage appointment schedules for clinic services and coordinate transportation requests for executives. * Follow up on administrative requests, including damage-related product bonuses and Human Resources requirements (e.g., PIN unlock). * Provide advisory services to domestic suppliers regarding payments and invoicing. * Record, update, and track information in internal systems and databases, ensuring adherence to support protocols. **Requirements:** * Education: Completed high school. * Experience: Customer service experience and familiarity with support protocols and service script usage. * Microsoft Office suite (Intermediate Excel, Outlook, Word). * SAP (preferred). * Intermediate English.
