Job Summary: Provide first- and second-level technical support to users, ensuring the proper operation of equipment, systems, and technological tools. Key Highlights: 1. First- and second-level technical support 2. Technical incident handling and resolution 3. Preventive and corrective maintenance **GRUPO PANDO is seeking a Technical Support Analyst in San Simón Tolnahuac \- Cuauhtémoc, Ciudad de México** -------------------------------------------------------------------------------------------------------- **TECHNICAL SUPPORT ANALYST** Position Objective: Provide first- and second-level technical support to users, ensuring the proper operation of the organization’s equipment, systems, and technological tools. **Profile:** * Education: Bachelor’s degree or Engineering in Computer Systems, Information Technologies, Computer Science, or related field * Experience: 2–3 years in technical support (help desk, on-site and remote support) **Technical Knowledge** * Computer equipment support (hardware and software) * Operating systems (primarily Windows; basic knowledge of macOS preferred) * Office software suite (Microsoft 365\) * Basic networking (IP configuration, connectivity, VPN) * Ticketing tools * Software installation and configuration * Preventive and corrective maintenance **Main Responsibilities** * Technical incident handling and resolution * In-person and remote user support * Ticket registration and tracking * Configuration of computers and peripherals * Support for maintaining basic technological infrastructure * Escalation of incidents when necessary **Skills** * Service orientation * Effective communication * Problem-solving * Teamwork * Organization and follow-up **We Offer Benefits Exceeding Legal Requirements:** * Salary: $14,000–$15,000 per month * 100% taxable salary * Grocery vouchers, equivalent to an additional 11% of salary * Savings fund: 13% of salary * Vacation bonus: 58% * Year-end bonus: 30 days * Life insurance * Product discounts * Additional paid days off beyond statutory requirements * FONACOT enrollment * Financial assistance for bereavement or marriage * Birthday leave * IMSS coverage from day one * Weekend rest **Desired Education Level:** Higher education \- currently pursuing **Desired Experience Level:** Mid-level **Departmental Function:** Manufacturing / Operations **Industry:** Food and Beverage *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69dfd43454000037001cf244\&source\=indeed*