Operational Advisor

Description

Job Summary: Provide exceptional attention and service to the operations team, resolving inquiries and ensuring fulfillment of requirements. Key Highlights: 1. Exceptional attention and service from the operations team 2. Effective problem resolution and communication 3. Short-term growth opportunity **Vacancy: Operations Support Executive** **Job Objective:** Deliver an exceptional customer service experience to the operations team by resolving inquiries, providing effective solutions, and ensuring timely fulfillment of branch requirements. **Requirements:** * Education: Completed high school (mandatory). * Experience: Minimum 1 year in administrative roles, as an analyst, or handling databases. **Knowledge:** * Intermediate-level Excel (MANDATORY). **Skills:** * Effective communication * Problem solving * Teamwork * Frustration tolerance **Main Responsibilities:** * Addressing and servicing branch requests * Applying administrative tools * Blocking and unblocking distributors * Canceling vaults, increasing amounts, and granting bonuses * Releasing and validating personal loans * Releasing end customers * Applying in-kind payments * Adjusting credit balances * Collections: recovery and follow-up on overdue accounts **We Offer:** * Salary: $14,000 monthly, net * Statutory benefits * Savings fund * Life insurance * Short-term growth opportunity **Working Hours:** * Monday to Friday: 10:00 a.m. to 8:00 p.m. (2-hour lunch break) * Saturdays: 9:00 a.m. to 2:00 p.m. Work Location: Near Patriotismo Metro or Metrobús station, Mexico City