Help Desk Operator

Description

Position Summary: Help Desk Operator responsible for managing, monitoring, and resolving user incidents and requests, coordinating with support teams. Key Highlights: 1. End-to-end management of user incidents and requests. 2. Collaboration with engineering and remote support teams. 3. First-line problem resolution using support tools. **Position Title:** Help Desk Operator **Responsibilities:** \* Receive, log, prioritize, and track incidents and requests reported by users via phone, email, or service desk technology tools. \* Monitor incidents/requests in the Help Desk technology tool assigned to the project. \* Monitor incidents/requests in the Help Desk technology tool assigned to the project. \* Interact with Field Engineering, Coordinator, and Remote Support to mediate, influence, and develop and maintain strong relationships with stakeholders involved in the incident lifecycle. \* Resolve the highest possible percentage of incidents at first line using remote support tools. \* Responsible for requesting equipment and spare parts to restore service following an incident. **Experience:** 2 years in roles such as service desk operator or IT project tracking. **Education:** Technical degree in administrative informatics, IT technician, administrative technician, or higher. **Knowledge:** Microsoft Office suite, collaborative platforms, problem-solving, Service Desk tools. **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM; weekend on-call duties. Employment Type: Full-time Salary: $10,000.00 per month Work Location: On-site employment