Temporary Support Assistant

Description

Job Summary: We are seeking a Support Assistant to provide technical assistance, online customer support, and training to suppliers, while managing technical issues and databases. Key Highlights: 1. Technical assistance and problem resolution 2. Online and email customer support 3. Online training and technical support **Job Description** ---------------------- Technical assistance and resolution of issues related to the use of Infoverity\- Vendor, user support, and supplier training. We want to be part of your life! As a Support Assistant, you will be responsible for the following activities: Providing online and email customer support. Coordinating meetings for the cataloging and support departments. Providing technical support and assistance. Handling database analysis and management. Delivering online training. Supporting various departmental activities. Work location: Tacubaya. Monday to Thursday: 7:00 AM to 5:00 PM / Friday: 7:00 AM to 1:00 PM. We invite you to experience it! **Candidate Requirements** -------------------------- * Degree in Systems Engineering, Computer Science, Information Technology, or related field. * Basic English proficiency. * Basic Excel skills. * Experience in technical support for embedded systems. **Selection Process** ------------------------ The selection process is carried out through Aira \- a recruitment platform designed to improve your application experience. To apply you just need to: 1\. Apply for the job 2\. Check your email 3\. Enter Aira and answer the indicated questions and/or tests. Then, if we consider your profile is a good match for our position, we will contact you by email (through Aira) to continue to the in\-person stage. **About Us** ------------------ El Puerto de Liverpool is the leading department store company in Mexico. WITH OVER 170 YEARS IN THE MARKET, we focus on facilitating product selection and delivering the best service to Mexican families, striving to exceed expectations in quality, fashion, value, and customer service within an enjoyable environment. We operate five business units: Liverpool Department Stores, Suburbia Department Stores, Galerías Shopping Centers, Boutiques, and Financial Services — forming a solid enterprise that offers its employees financial stability and the pride of belonging to a 100% MEXICAN COMPANY. OUR MISSION IS TO SERVE OUR CUSTOMERS EVERYWHERE, EVERY DAY, FOR LIFE; our vision is to be the best choice in service, assortment, and value. Our values guide us toward teamwork, productivity, innovation, and integrity. **Our Benefits** ----------------------- We are an innovative and continuously evolving company, and we understand the importance of transforming our businesses through our employees. Employees are the core of our culture, and we strive to provide an attractive workplace where inclusion, quality of life, and well-being are fundamental to professional development. Diversity is viewed and embraced as part of our success. We work daily to foster an environment of continuous learning and professional challenges, encouraging employees to take ownership of their careers. We offer ongoing development programs for both soft and technical skills. The Virtual Liverpool University (UVL) provides opportunities to further your education by pursuing undergraduate or graduate degrees, or improving your English language skills. Benefits of being part of our team (Social Security, guaranteed profit-sharing, performance bonus, savings fund, food vouchers, and special discounts).