TECHNICAL SUPPORT AND HELP DESK

Description

Position Summary: IT and Help Desk Manager responsible for managing and ensuring the proper functioning of the company's technological infrastructure, providing timely technical support to users. Key Highlights: 1. Manage technological infrastructure and ensure operational continuity. 2. Coordinate incident resolution and supervise the help desk. 3. Propose technology improvements aligned with business needs. LEADING COMPANY IN THE COMMERCIALIZATION OF MEDICAL DEVICES SEEKS IT and Help Desk Manager to manage and ensure the proper functioning of the company's technological infrastructure, providing timely technical support to internal users and guaranteeing operational continuity of systems. The position will be responsible for coordinating incident resolution, supervising help desk operations, and proposing technology improvements aligned with business needs. IT Management * Manage the company’s technological infrastructure (servers, networks, internet, equipment, and systems). * Supervise preventive and corrective maintenance of hardware and software. * Manage data backups and cybersecurity policies. * Monitor performance of systems and technological services. * Support administration of the NetSuite Oracle platform. * **Bachelor’s degree in Systems, Computer Science, IT, or related field.** * **Minimum 3 years of experience in technical support and infrastructure.** * **Experience managing a help desk or support teams.** * Networks and telecommunications, Microsoft 365, Windows 7/8/10/11, and/or Linux and macOS. * Advanced knowledge of enterprise networks, IP addressing, IPv4 and IPv6 protocols. * **Cybersecurity and backups** * Excellent service attitude and user support skills. * Organizational and problem-solving abilities. * Manage software licenses and vendor contracts. * Propose technology improvements aligned with business needs. * Ensure operational continuity and disaster recovery. * Technical Support * **Respond to and track user incidents and requests.** * Prioritize tickets based on impact and urgency. * Monitor response and resolution times. * Generate incident reports and support metrics. * Train users on tools and technological best practices. * Document technical procedures and knowledge base. * **We Offer** * Statutory benefits. Starting monthly salary of $16,000. * Continuous training. * Excellent work environment. * Professional growth opportunities. * Job stability. * Interested candidates please send your CV: 55 34 21 00 77 Salary: Starting at $16,000.00 per month Benefits: * Salary increases * Company phone * Grocery vouchers Workplace: On-site employment