CSX Specialist

Description

Job Summary: At Henkel, we are seeking a Customer Service Specialist to manage the full order lifecycle, serve as the primary point of contact, and ensure agile, customer-centric service. Key Responsibilities: 1. Manages the complete purchase order lifecycle 2. Serves as the primary point of contact for customers 3. Collaborates with internal teams and key stakeholders #### **About the Position** At Henkel, we are looking for a **Customer Service Specialist** who will play a key role in shaping our customers’ experience. This position will be responsible for guiding orders through their full lifecycle, acting as the primary point of contact, and ensuring agile, efficient, and customer-focused service — in close collaboration with internal teams and key stakeholders.#### **What You’ll Do** * Manage the complete purchase order lifecycle, from order entry through delivery to the customer. * Serve as the primary point of contact for customers, ensuring a seamless and satisfying experience. * Collaborate closely with internal teams (sales, logistics, planning, production, and supply chain). * Build strong customer relationships, gather insights, and identify opportunities to improve the customer experience (CX). * Record and manage interactions in CRM, ensuring data quality and opportunity tracking. * Handle inquiries, complaints, and complex situations using resolution and de-escalation techniques. * Monitor KPIs and performance to ensure service objectives are met. * Identify opportunities for continuous process improvement and operational efficiency. * Participate in projects, regional initiatives, and organizational changes. #### **What Makes You a Great Candidate?** * Bachelor’s degree in Business Engineering, Business Administration, Logistics Engineering, Industrial Engineering, or related fields. * Experience in Customer Service, Customer Experience, or Order-to-Cash (OTC) management. * Highly solution-oriented profile with strong customer focus and analytical thinking. * Excellent communication skills, empathy, and stakeholder management abilities. * Experience with CRM tools (SAP and/or Salesforce preferred). * Advanced English (preferred, primarily for interaction with regional teams) #### **Some perks of joining Henkel** * Flexible work arrangement including flexible hours, hybrid model, and remote work policy up to 30 days per year * National and international development opportunities * Global wellness standards with health and preventive care programs * Gender-neutral parental leave of at least 8 weeks * Employee stock ownership plan with voluntary investment and Henkel contribution * Flexible benefits * Meal vouchers * Savings fund * Early Friday departures At Henkel, we have colleagues from diverse backgrounds, perspectives, and life experiences. We believe that each person’s uniqueness is our greatest strength. Join our team and bring your authenticity! We value and promote diversity, and welcome applications from people of all genders, origins, cultures, religions, sexual orientations, abilities, and generations.