Description
Professional Profile
* **Academic Background:** Technician, intern, or graduate in Computer Science, Computer Systems, or related fields.
* **Experience:** Minimum of 1 to 2 years in technical support, preferably within educational institutions or customer service roles.
* **Technical Skills:** Proficiency with LMS platforms, school databases, networking, and cloud service management.
* **Soft Skills:** Strong service orientation, patience in resolving inquiries, effective communication, and teamwork.
**Key Responsibilities by Platform**
**1\. Moodle (Virtual Learning Environment Management)**
* User Management: Creating accounts for instructors and students, assigning roles, and managing access permissions.
* Course Support: Assisting with virtual classroom setup, course backups, and student enrollment.
* Incident Resolution: Providing technical assistance for file uploads, password recovery, and content display issues.
**2\. Suni Scholar (School and Administrative Management)**
**3\. Institutional Email (Gmail / Google Workspace)**
* Account Administration: Creating, deleting, and managing email accounts under the university domain.
* Security and Access: Password recovery and configuration of security measures (e.g., two-step verification).
* Integration and Support: Resolving synchronization issues, Drive storage problems, and configuring groups and distribution lists.
Salary: $6,000.00 \- $9,000.00 per month
Benefits:
* Employee discount
* Gym discount
* Company parking
* Free parking
* Option for an indefinite-term contract
* Company phone
* Free uniforms
Work Location: On-site employment