Receptionist

Description

**The Quinta del Rey family is looking for your talent!** Join our team and become part of a company committed to excellence in service, teamwork, and staff development. We are seeking: **RECEPTIONIST.** **Job Description** We seek a responsible Receptionist to provide high-quality service and assistance to guests, customers, and visitors, efficiently managing registration, stay, and departure processes, as well as providing information and support during their stay—ensuring a satisfying experience aligned with the company’s service standards. Their primary role will be serving as the hotel’s first point of contact, ensuring consistently courteous, professional, and efficient service. **Key Responsibilities** * Perform guest check\-in and check\-out procedures. * Provide information regarding hotel services, facilities, and promotions. * Answer telephone calls, emails, and guest requests. * Manage reservations, modifications, and cancellations according to established policies. * Register and update guest information in relevant systems. * Process payments, issue invoices, and operate banking terminals. * Follow up on guest requests, complaints, or special requirements. * Coordinate with various hotel departments to ensure efficient service delivery. * Maintain control over keys, access permissions, and operation-related documentation. * Prepare administrative reports and records corresponding to the shift. * Adhere to service standards, safety protocols, and information confidentiality requirements. **Desired Knowledge** * Customer service and guest relations. * Hotel front-office procedures. * Check\-in and check\-out processes. * Reservation management. * Billing and service collection. * Point-of-sale (POS) terminal operation. * Microsoft Office suite (Word, Excel, Outlook). * Hotel property management systems (e.g., Opera, Cloudbeds, SiHOT—or similar; preferred). * Cash handling and daily cash reconciliation. * Basic or intermediate English (preferred). * Customer service and conflict resolution techniques. **Skills** * Exceptional service attitude. * Effective communication. * Time management and organizational skills. * Attention to detail. * Strong verbal expression. * Problem-solving ability. * Teamwork orientation. * Ability to perform under pressure. * Responsibility and discretion. * Professional appearance. **Suggested Requirements** * Minimum education: Bachelor’s degree in Administration, Finance, Tourism, or related field. * Minimum 2 years’ experience in front desk, customer service, or hospitality (preferred). * Availability to work rotating shifts. * Basic computer literacy. * Availability to work weekends and holidays. * Conversational English (preferred for guest interaction). **INTERESTED CANDIDATES SHOULD CONTACT OR SEND A WHATSAPP MESSAGE TO 712 4959 751 TO:** **Lic. Yahir Jasso.** Employment type: Full-time Salary: $10,000\.00 \- $11,000\.00 per month Work location: On-site employment