Collection Coordinator

Description

A prominent financial company is seeking: **COLLECTION COORDINATOR** **Requirements:** * Minimum 5 years of experience in collections or portfolio recovery * Minimum 2 years leading internal collectors or external agencies * Consumer, mortgage, SME, or corporate portfolios (experience with secured individual loans is preferred) * Advanced Excel, credit management systems (CRM or LMS), and executive report preparation * Completed bachelor’s degree in Law, Business Administration, Economics, Finance, or a related field. **Responsibilities:** * Develop and maintain a comprehensive portfolio diagnosis: segmentation by age, amount, location, borrower profile, and recovery probability. * Design and adjust collection strategies per segment: settlement with discount (write-off), payment agreements, escalation to legal proceedings. * Manage and supervise external agencies’ performance: assign accounts, evaluate efficiency, propose adjustments to fee structures (currently 10% of recovered amounts), and replace them when necessary. * Supervise two internal collectors: assign portfolios, review progress, validate negotiations, and accompany them in the field as needed. * Identify cases requiring judicial claims and coordinate with the Legal Department or external law firms for initiating and monitoring such proceedings, as well as applying strategic collection measures based on legal process developments. * Authorize write-off arrangements within established parameters and submit cases exceeding signing authority to management for approval. * Prepare periodic progress presentations for management: KPIs, portfolio evolution, recovery comparisons, and projections. * Identify operational or legal bottlenecks hindering recovery and propose process improvements. * Conduct field visits to verify collection activities and assess the actual situation of strategic cases. * Coordinate with the Legal Department on collateral enforcement procedures where applicable. **WORK SCHEDULE:** Monday to Friday, 8:30–17:30 On-site work in Monterrey, with availability for travel to other locations (State of Mexico, Guadalajara, and others) (Occasional weekend availability) **MONTHLY COMPENSATION OFFER:** Gross base salary: $30,000 – $35,000 Statutory benefits and incentive program **SHORT PRIVACY NOTICE** CANDIDATES FOR VACANCIES TERTIUS, S.A.P.I. DE C.V., referred to herein as “TERTIUS”, is responsible for collecting your personal data, determining the purposes for which it is used, and safeguarding it, pursuant to the Federal Law on Protection of Personal Data Held by Individuals, its Regulations, and other applicable legal provisions. For further information regarding collected data, purposes, processing methods, and enforceable rights, you may request our Comprehensive Privacy Notice for Candidates for Vacancies via email at: privacidad@tertius.com.mx; alternatively, you may consult its publication in the “Privacy Notices” section available on our website: https://tertius.com.mx/. SINCERELY \-TERTIUS, S.A.P.I. DE C.V.\- Manuel González No. 150, 1st Floor, Colonia Centro, Postal Code 66230, Municipality of San Pedro Garza García, State of Nuevo León, Mexico. Last Updated: April 20, 2026 Position Type: Full-time, Indefinite-term Salary: $30,000.00 – $35,000.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Grocery vouchers Education: * Completed secondary education (preferred) Work Location: On-site employment