Restaurant Captain

Description

Position Summary: Supervises and coordinates daily food and beverage operations, ensuring quality and exceptional guest service while fostering a positive work environment. Key Highlights: 1. Supervises and coordinates the preparation and service of food and beverages. 2. Develops positive communication and supports teamwork. 3. Resolves guest complaints and maintains hygiene and safety standards. **Restaurant Captain** ========================== Location: Hyatt Zilara Cancun City: Cancún, ROO, MX, 77500 Date: Mar 11, 2026 Due to our expansion, we are seeking talented, experienced, motivated, and proactive individuals who view challenges as opportunities, believe in their abilities, and possess a versatile set of competencies. We value those who are passionate about learning, growing, and innovating, striving for success and creating memorable experiences. Join our team to continue building our success story together. **Position Description** -------------------------- As a Food and Beverage Supervisor I, you will be directly responsible for supervising and coordinating the activities of staff involved in preparing and serving food. Your role will include overseeing daily operations, ensuring compliance with quality standards, and delivering exceptional guest service. **Job Functions and Responsibilities** -------------------------------------------- * Supervise and coordinate food preparation, plating, and service for Food and Beverage operations, ensuring consistent adherence to quality standards. * Develop and maintain positive communication with both front-of-house and back-of-house internal staff to foster a supportive, team-oriented work environment. * Assist in training and onboarding new team members, providing guidance and feedback to enhance their performance and development. * Supervise and manage inventory levels, place orders as needed, and ensure proper storage of food, equipment, and supplies. * Resolve guest complaints promptly and professionally, consistently striving to deliver exceptional guest experiences. * Maintain appropriate food hygiene and safety practices in accordance with local health department guidelines and company standards. * Assist in developing and implementing sales promotions, special events, and marketing strategies to increase revenue and guest satisfaction. * Stay current with industry trends, seasonal menu items, and local competitors to ensure continued success and growth of Food and Beverage operations. * Complete any additional tasks or responsibilities assigned. **Work Experience** ----------------------- * Requires experience across a variety of work processes through a combination of job-related training and substantial on-the-job experience. * Typically acts as a leader, coordinating others’ work but not serving as a supervisor. * Works independently within established procedures and practices. * Has 4–5 years of work experience. **Competencies** ---------------- Business acumen Advocating for guest needs Self-development Impact Interpersonal skills Functional job knowledge Leadership Problem solving Teamwork and collaboration Accountability**Education** ------------- * High school diploma or equivalent preferred. * A combination of education and experience will be considered. **Certifications** ------------------- * Certifications may be required or preferred. If you believe you meet the above requirements, we look forward to receiving your application! All applicants will be evaluated and considered for opportunities at PLAYA without regard to race, color, religion, sex, sexual orientation, age, genetics, gender identity or expression, national origin, or disability. Application ID: 18574 **Screen readers cannot read the following map for job searches.** ----------------------------------------------------------------------------- Please follow this link to access our Job Search page to search available positions in a more accessible manner. '); // hack to force browser to not cache iframe results, even though URL may be different var \_iframe \= document.getElementById('iframe'); \_iframe.contentWindow.location.href \= \_iframe.src; //]]\>