Operational Manager

Description

Job Summary: Operational Manager for a high-end restaurant, supervising staff, ensuring service quality and guest experience, managing cleanliness and maintenance, and evaluating team development. Key Highlights: 1. Proven experience in Fine Dining restaurants 2. Expertise in suggestive selling 3. Extensive knowledge of wines and sakes **Grupo Costeño invites you to join its team as Operational Manager at the "Ryoshi" Masaryk restaurant** Address: Av. Presidente Masaryk, Polanco #111 **Working Days:** Monday through Sunday, with one weekday day off. **Schedules:** Rotating shifts **We Offer:** * Statutory benefits. * Base salary of $6,000.00 plus weekly tips (ranging from $4,000.00 to $4,500.00) * Excellent work environment. **Responsibilities:** * Continuously supervise floor staff to ensure adherence to service sequence and protocol, guaranteeing the highest standard of hospitality and guest experience on every visit. * Deliver daily, weekly, and monthly cleaning, beautification, and maintenance programs. * Schedule one-on-one meetings with staff to evaluate and ensure their development is conducive and well-planned. * Submit and review end-of-shift reports for proper delivery to the Zone Director and Regional Management. We Are Looking For: * Minimum of 3–5 years’ proven experience in Fine Dining restaurants, with broad operational management knowledge and extensive Food & Beverage expertise (MANDATORY). * EXPERTISE IN SUGGESTIVE SELLING (MANDATORY) * Extensive knowledge of wines and sakes. * Excellent verbal communication skills, assertiveness, mediation ability, and strong capacity for developing new talent. * Leadership. * Multitasking ability. * Problem-solving skills.