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Job Summary: We are seeking a Business or Functional Analyst to serve as the bridge between technology and operations, implementing solutions and ensuring their adoption and evolution. Key Highlights: 1. Act as a key liaison between technology and operations 2. Lead the implementation and adoption of new solutions 3. Monitor KPIs and propose continuous improvements JOB DESCRIPTION **About the Role** We are looking for someone who will serve as the bridge between the technology we develop and the operations that use it. Your primary challenge will be to implement new Localiza solutions — whether in internal processes or directly with customers — ensuring each tool is adopted, used correctly, and evolves according to field realities. **Responsibilities** * Act as a liaison between technology and operations, translating business needs into clear and actionable requirements. * Lead the implementation of systems and functionalities, ensuring operations are ready for go\-live (training, communication, and processes). * Support the usage of implemented solutions, identifying gaps and taking corrective action. * Monitor adoption and operational efficiency KPIs, proposing continuous improvements based on user feedback. REQUIREMENTS **Mandatory Requirements** * Experience as a Business Analyst, Functional Analyst, or similar role. * Experience in system implementation and close collaboration with operations. * Ability to understand business processes and translate them into technological solutions. * Experience in tracking and analyzing metrics and KPIs. * Fluent Spanish. * Willingness to travel frequently within Mexico. **Competencies** * Excellent communication and influencing skills. * Analytical mindset with a focus on problem solving. * Proactivity and sense of ownership. * Ability to work effectively in dynamic environments with multiple stakeholders. * Empathy to understand operational realities.
